Urgent calls are labeled as emergencies in the SMS and email summaries Ava sends you after every call, so they stand out from routine bookings at a glance. You don't have to read every summary to find the one that can't wait — emergency call priority alerts put the urgent ones at the top of your attention.
Every call Ava answers produces an instant summary to you: name, callback number, address, and what the caller needs. When a call hits your emergency criteria — a car trapped in the garage, a broken spring with the door stuck open, anything you marked as urgent during setup — the summary is flagged as an emergency.
That flag is what separates "read this now" from "read this over coffee." A routine booking for Thursday morning and a trapped-car call look different the moment you glance at your phone.
You set what qualifies. Some shops flag only true can't-move emergencies. Others flag anything same-day. The rules are yours, and you can adjust them as you see how the alerts feel in practice.
When you're under a door or driving between jobs, you triage your phone the same way you triage work: what needs me this minute, and what can wait an hour?
Emergency call priority alerts make that a two-second decision instead of a five-minute voicemail session. The urgent ones get a callback or a dispatched tech right away. The routine ones are already booked and can sit until you check in.
It's one piece of a bigger flow — from first ring to truck rolling — covered in the emergency dispatch workflow.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.